Privacy Policy

1. Introduction

AURA G-MAN Collision Center LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website auragmancollisioncenter.com or use our services.

2. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Fill out a contact or estimate request form
• Schedule an appointment online
• Interact with our virtual assistant ("Alex")
• Call or email us directly

This information may include:

• Personal Information: Name, phone number, email address
• Vehicle Information: Year, make, model, and description of damage
• Insurance Information: Insurance company name (when voluntarily provided)
• Appointment Details: Preferred date, time, and service requested

3. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• Location Data: General geographic location based on IP address

We use the following analytics and tracking tools:

• Google Analytics — to understand website traffic and user behavior
• Facebook Pixel (Meta) — to measure advertising effectiveness and deliver relevant ads

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule and confirm repair appointments
• Send appointment reminders and confirmation emails
• Communicate with you about your vehicle repair
• Improve our website and services
• Run targeted advertising campaigns on Google and social media platforms
• Analyze website traffic and usage patterns

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our website (e.g., hosting, email delivery, analytics)
• Insurance Companies: When you authorize us to communicate with your insurance provider regarding your claim
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Protection: To protect the rights, property, or safety of AURA G-MAN Collision Center, our customers, or others

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Instagram, or insurance company websites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of targeted advertising (via browser or platform settings)

To exercise any of these rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: